Frequently Asked Questions ( FAQs ) | Mini Nation
Do you have a physical store?
No. At this stage Mini Nation is an online store only.
What are my payment options?
We accept payment via PayPal – a safe and easy way to pay online.
You can pay directly from your Mastercard or VISA credit card or bank account. A PayPal account is not required to use this facility.
We also offer Australian customers the ability to shop online now and pay later via AfterPay and zipPay.
How much does it cost to deliver my order?
Delivery for Australian orders is a flat rate of $10.00, excluding bulky/large items (e.g. cots, prams) which have a flat rate of $20.00. Delivery for orders over $150 are free (Australia only, excluding bulky/large items).
Final shipping costs will be calculated at checkout.
Which carriers do you use for delivery?
We use Australia Post and select couriers.
How long will it take until I receive my order?
Once payment is received, your order will be dispatched within the next 48 hours. Estimated times for delivery vary depending on your location.
Please note: Deliveries may take a little longer during peak periods such as Easter, Christmas and Sales.
Can I track my order?
Once your order has been dispatched, an email will be sent with your parcel tracking number and a link which you can click on to check the status of your delivery.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us at email@example.com. An order may only be changed or cancelled if it hasn’t been processed. If your order has been processed, you may return the order for an exchange or store credit. Please see ‘Can I return an item if it is not suitable?’ for further information.
Do you deliver internationally?
Yes. We also ship to New Zealand, Asia, USA and Canada. A flat rate shipping fee applies to each shipping zone and will be calculated at checkout. We ship with Australia Post – you can choose between standard flat rate shipping (tracking only), and Plus shipping which includes extra cover and signature on delivery.
We can ship to virtually any address in the world. Please email firstname.lastname@example.org to receive a quote. International deliveries will be sent through Australia International Post.
International customers are responsible for their own local duties and taxes. Mini Nation will not be held responsible for any additional taxes incurred by your country. Please check your local customs procedures if you have any queries regarding taxes prior to placing an order.
Mini Nation does not take responsibility for lost orders via air mail.
Can I purchase a gift certificate?
Yes, you can purchase a gift certificate just like any other product on our website. Your gift voucher will be delivered via mail to either yourself or the recipient for your convenience.
Gift certificates are valid for 12 months from the date of issue. Visit our gift certificate page for more information or to make a purchase.
Can I send my order as a gift?
Absolutely. You will have the option to select ‘Gift Wrapping’ at check out and include a note to the recipient. All parcels will be carefully prepared using our signature gift wrap and card.
How does pre-order work?
Pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular item that sells out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If your order consists of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available.
What if something I have ordered is out of stock?
All product orders are subject to availability. We aim to have all our items in stock, however, in some cases, we may sell out of an item before we have a chance to mark it out of stock. If this occurs, we will contact you as soon as possible to notify you when the item is expected to be back in stock, and/or provide a refund immediately.
What happens if my order gets lost in the mail?
Please contact Australia Post or the courier that your order was dispatched with and advise them that your order has not arrived. You will need to quote your tracking number that was sent to you in your order confirmation email. If the carrier is unable to locate your items, please contact us at email@example.com and quote your order number and we will lodge an enquiry for you.
If you require additional cover or signature on delivery, please contact us before placing an order to make these arrangements.
Can I return an item if it is not suitable?
You can exchange an item if it is unused, unworn and with all labels intact. All items exchanged will incur an extra delivery charge. There are no refunds or exchanges on sale items. Items must be returned within 14 business days from delivery date.
How do I return an item?
To return an item, please send an email to firstname.lastname@example.org. Quote your order/invoice number along with a reason for return. We will then provide you with the details to return the goods.
Please use a secure and insured delivery service (such as registered post), as we cannot accept responsibility for items not received.
Note: If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in original condition.
What if a product I receive is damaged or faulty?
If an item you receive is damaged or faulty, we will happily exchange it if the item is still available. If the item has sold out, we will provide you with a refund.
Contact must be made within 48 hours of receiving the item, with a description of the fault and a photo. Where goods are deemed faulty by us, we will refund or exchange if goods are returned within 14 days of the delivery date.
How do I use a promotional or discount code?
You can enter the promotional or discount code on the checkout page. Click the ‘Apply Coupon’ button to apply the discount to your order and proceed to checkout to complete your order.
Please note that promotional / discount codes can only be used once and cannot be combined with any other discount or promotion.
How do I keep up-to-date with promotions and updates about your products?